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ServiceNow Employee

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Best practices help you avoid some of the pitfalls you may encounter when implementing asset management.

 

1. Define and document process 

 

Undocumented process drives inconsistency and a lack of repeatability.

 

2. Create a baseline

 

Know what you have in order to make informed decisions.

 

3. Identify opportunities

 

Where can asset management practices and processes be improved?

 

4. Phase approach

 

  • Do not try to do everything at once.
  • Make a plan to implement over time.

 

5. Prioritize

 

Determine most important and beneficial projects to complete first.

 

6. Involve business units

 

Asset management is not meaningful if done in isolation; it is most valuable when done in coordination with other processes and groups.

 

7. Communicate value

 

Value ensures future support

 

8. Define a continual service improvement plan

 

Determine where you arewhere you want to be, a plan to get there, and a way to stay there.

 

Useful resources:

 

Assets and CIs understanding the difference - Get to learn the difference between and Asset vs CI(Configuration Item)

 

Create and Manage Assets and CIs effectively - Get to know the 3 steps steps you will need to complete, or at least
understand thoroughly, in order to set your organization on the path to IT Asset and configuration management success.

 

Hardware Asset Management Process Guideconcepts described in this guide should be used as a baseline for successful Hardware AssetManagement. This guide does not contain a set of specific instructions for every management scenario. Instead, it defines a procedural mechanism that organizations can utilize as a starting point for refining Hardware Asset Management process.

 

Software Asset Management - Process Guide - The concepts described in this guide should be used as a baseline for successful Software Asset Management (SAM).

 

 

 

 

 

 

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