The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
General
Find solutions to general ServiceNow related problems.
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
Contextual Search
Configure fields on forms and record producers to automatically display knowledge search results based on the entered text.
Domain Support
Manage your separated domains with by activating Domain Support for your ServiceNow instance where you can view, enable, and configure the status of domain separation support.
- Unable to add or import groups to a domain separated instance after upgrading (KB0623425)
- How to Deactivate Domain Support (KB0634378)
Edge Encryption
Edge Encryption allows you to control and possess all encryption keys for encrypted data.
- How to Resolve Java Crashes and Java Out of Memory Errors on Edge Encryption Proxies (KB0623271)
- Does Edge Proxy Support SAN Certificates for the SSL Certificate (Multi-Domain (SAN) Certificates - ...
Email
Configure, diagnose and resolve issues with email and notifications.
- Email address in CC field also appears in To when an inbound email is updated in target record activ...
- Email notification messages are being sent to members of inactive groups (KB0623939)
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
Language and Translations
ServiceNow offers plugins that allow you to translate most of the instance into a particular language.
- Translated HTML TinyMCE icon tooltips not translated to Finnish and Brazilian Portuguese languages (...
- Internationalization plugins - Setting a field label with a hyperlink for an activated foreign langu...
- Fields with decimal separators (for example, % complete) can become corrupted in a multi-language en...
Lists
Display information from a data table and search sort and filter that information using lists.
- In Helsinki (UI16), List v3 has performance and availability issues compared to List v2 (KB0598990)
- In a List type variable, options still show after choice type is selected and default value is set (...
- Initial values set in an onLoad client script are not passed to the server for reference qualifiers ...
- With List v3, the UI context menu includes Show Visual Task Board even if it has been deactivated (K...
- List v2: Clicking All in a breadcrumb from a reference field had no effect (KB0634380)
- List columns header shows escaped apostrophe and quote character incorrectly as \' (KB0623807)
Mobile
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.
Orchestration
Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance.
Performance
Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- Widgets in dashboards captured in update sets do not display properly after a commit (KB0623140)
- Performance Analytics dashboard empty after Jakarta upgrade (KB0623824)
Project Management
Create and manage projects of all sizes, from small projects with a few tasks to large portfolios of projects that contain complex tasks with various relationships and dependencies.
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
- Changing language from English affects the monthly order in reports containing three data sets (KB06...
- Issues with the legend on the homepage and reports in Hebrew (KB0623313)
- Exporting to PDF a record with a journal field with HTML tags will display them (KB0622686)
- PDF creation features do not support double-byte Unicode characters (KB0623380)
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- Order Guide variables do not cascade (KB0623309)
- Service Portal not showing the specified date format (KB0597771)
Tables and Dictionary
Access data dictionary, data modeling, and entity relationship information with Tables and Dictionary.
UI Policy/Client Script
Create and manage UI and client scripts with UI policy and client scripting.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- When related lists are set to load After Form Loads, the title tab section form view with activity i...
- Real-time updated checkbox field value does not save properly (KB0622130)
- When a view rule applies, hover on the "i" (information icon) on a table list will create extra view...
- UI16: glide.ui.textarea.character_counter does not work for Additional Comments and Work Notes (KB05...
- JavaScript error occurs when trying to change value on a Reference field when a URL Type field from ...
- UI15: If the activities filter for grc_control_test_definition is placed underneath certain fields, ...
- UI16: When Preview Update Set is opened, File Differences field opens with TinyMCE editor rather tha...
