The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Approvals
Approvals can be defined for all tasks and allow users or groups to be associated with a task, for the purpose of either approving or rejecting that task.
Asset Management
Integrate physical, technological, contractual, and financial aspects of information technology assets using IT asset management.
CMDB
The Configuration (CMDB) application provides core functionality for the configuration management database, including modules for hardware and configuration items.
Email
Configure, diagnose and resolve issues with email and notifications.
Global Support and Troubleshooting
Get the most from self service resources and troubleshooting with Global Support and Troubleshooting articles.
- Turning off requested calendar invitations (KB0596327)
- Platform Support Model Resource Calculator (KB0564688)
Governance, Risk and Compliance (GRC)
Document policies and procedures, define and assess risks, and generate audits and test using IT Governance Risk and Compliance
Import / Export
Migrate data from one instance to another.
- Scheduled reports produce 'Stream closed' exception and attachments are missing from emailed report ...
- JDBC Oracle import Last Run Date Time not updating correctly. (KB0596380)
- LDAP paging does not work if the paging size on the LDAP server is less than 1000 (KB0596789)
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
- Unable to remove the Publish checkbox on the knowledge import pop-up(KB0596721)
- Users with knowledge_admin role should have read/write access to all knowledge bases irrespective of...
Service Portal
Service Portal in Helsinki allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- Mandatory tooltip not translated in the Service Portal(KB0595066)
- In Service Portal, single line text length for Record Producers (variables) is limited to 40 chara...
Language and Translations
ServiceNow offers plugins that allow you to translate most of the instance into a particular language.
- Contextual search is unusable for languages with logographic and syllabic writing systems (e.g., Jap...
- Some homepage gadget titles are not translated (KB0594868)
- If the System choice is selected when a user changes the preferred language field on their profile, ...
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
- Reporting homepage freezes when accessed in an instance with a very large set of reports (KB054979...
- Breakdowns acting as an Interactive Filter do not publish if there are more than one reference filte...
Server Side Scripting
Change the appearance or behavior of ServiceNow or run as business rules when records and tables are accessed or modified.
- In List choice UI action on a related list, global variable 'current' does not work in List v2 (KB05...
- UI context menu not displaying using List v3 (KB0596338)
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Navigating back to a form after using an "Edit" UI Action displays a page with only unstyled related...
- HTML fields show raw tags in a list view even though their content is parsed correctly in a form (KB...
- Translated HTML TinyMCE icon tooltips not translated to Finnish and Brazilian Portuguese languages (...
Workflow
Automate multi-step processes with a graphical workflow engine.
