The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Application Development
Create, manage, and distribute custom applications for your business. You can create custom applications to extend existing functionality delivered with the core platform or introduce new functionality.
Authentication
Validate the identity of a user trying to access a ServiceNow instance with authentication.
Automated Test Framework
Create and run automated tests on your ServiceNow instance. When you upgrade or modify an instance, run these tests to confirm that the instance still works as designed.
- In Automated Test Framework (ATF), UI actions in the Context menu cannot be used in a test step (K...
- ATF: The user is unable to set the values to the variables in Record Producer and Catalog Items (KB0...
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
Clones
Clone your ServiceNow instance and preserve the name and email properties with cloning.
CMDB
The Configuration (CMDB) application provides core functionality for the configuration management database, including modules for hardware and configuration items.
Customer Service Management
Provide service and support for your external customers with Customer Service Management (CSM).
Domain Support
Manage your separated domains with by activating Domain Support for your ServiceNow instance where you can view, enable, and configure the status of domain separation support.
Edge Encryption
Edge Encryption allows you to control and possess all encryption keys for encrypted data.
Global Support and Troubleshooting
Get the most from self service resources and troubleshooting with Global Support and Troubleshooting articles.
Import/Export
Migrate data from one instance to another.
Lists
Display information from a data table and search sort and filter that information using lists.
- In List v2, when you point to a truncated cell value, a tooltip with the full text should appear (KB...
- Expanding the List v3 filters pane in IE11 is extremely slow on tables with large amounts of related...
Persistence
Manage how data is stored on an instance.
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Service Catalog - Troubleshooting the error "ReferenceError: guideNext is not defined" (KB0622050)
- Service Portal - Date/Time variable does not show the correct value if the record is accessed throug...
SLA
Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA).
Upgrades
New releases and upgrades allow for ServiceNow customers to get the most out of the latest products.
- When an instance is not in English, customizations to form sections can be overwritten during upgrad...
- Version History Entries (sys_update_version entry) not created during upgrade for records where sys_...
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
Web Services
Allow diverse HTTP-based applications to talk to each other with web services.
