The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
General
Find solutions to general ServiceNow related problems.
Change Management
Minimize risks of changes to your environment with on-demand capabilities for creating, assessing, approving, and implementing in Change Management.
Clones
Clone your ServiceNow instance and preserve the name and email properties with cloning.
Customer Service Management
Provide service and support for your external customers with Customer Service Management (CSM).
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
- Setting the JVM memory in the wrapper-override.conf file causes the MID server to fail (KB0635200)
- Discovery fails to identify entry point if pattern contains special characters (KB0635021)
Edge Encryption
Edge Encryption allows you to control and possess all encryption keys for encrypted data.
- HTML tags in edge encrypted fields causes values to not show up on list view (KB0621758)
- Windows Wrapper Service is set to startup type Manual after edge proxy initial install and subsequen...
- Attachments on tables with encrypted attachments are corrupt (KB0621559)
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
- Resizing issues with Knowledge pages (KB0622873)
- When navigating from kb_search page to Service Status page in Service Portal, clicking on a particul...
Lists
Display information from a data table and search sort and filter that information using lists.
MID Server
Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.
ODBC
Specify the ODBC client to connect to the ServiceNow platform for reporting using the ODBC driver.
Performance
Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Service Catalog Resources (KB0546914)
- If a variable value contains unprintable ASCII characters, the Edit Cart and 2-step Checkout pages...
- Multi Line Text field and UI Macro variables no longer expand the width of both columns (KB0565456)
- Catalog UI Policy does not work on requested items viewed on the form page of the Service Portal. (K...
- In Service Portal the mandatory field visual representation (*) not working for a Label field. (KB06...
- If two rule base conditions qualify (or becomes true) on an order guide, the catalog item is display...
Service Mapping
Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.
- Service Mapping stops displaying connecting nodes at some point after discovery is complete (KB06352...
- Service Mapping discovery takes a long time when the business service contains DNS cluster (KB062217...
- Service re-computation during Service Mapping discovery may take up all worker threads, resulting in...
- Cisco GSS pattern runs successfully but does not create connections on map. (KB0622176)
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- Service Portal: Advanced reference qual in Lookup Select Box with "Include none" selected will displ...
- In Service Portal, anchor tags do not work in knowledge base articles (KB0635148)
- "List Collector" variable types not displaying slushbucket in Service Portal, instead displaying "Se...
Survey Management
Collect user opinion data using base system surveys, task survey management and survey wizard with ServiceNow Surveys.
Team Development
Support parallel development on multiple, sub-production ServiceNow instances using team development.
Upgrades
New releases and upgrades allow for ServiceNow customers to get the most out of the latest products.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Unable to add items with a comma in the display value to a template for a glide list field, usually ...
- Template list type field such as watch list throws invalid email address or User error if field lose...
- Process flow formatter displays a scroll bar (KB0596140)
- Turning off Live Forms (glide.ui16.live_forms.enabled) hides journal fields associated to Activity F...
- Special characters or punctuation in a sys_choice value or a glide_list field are not handled proper...
Web Services
Allow diverse HTTP-based applications to talk to each other with web services.
Workflow
Automate multi-step processes with a graphical workflow engine.
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