The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Import/Export
Migrate data from one instance to another.
Business Management
A ServiceNow business service is work or goods that are supported by an IT infrastructure.
Core Platform
Manage fields, function and tasks within the ServiceNow platform.
- New Geneva Improvements (KB0551916)
- Upgrading to Geneva Overview (KB0551918)
- Geneva Enhancements | Platform (KB0551927)
IT Operations Management
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- Heatmaps display duplicate labels when zooming out on Geneva from iOS devices (KB0553745)
- Performance Analytics data collection jobs cause nodes to run out of memory (KB0562150)
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
- Geneva enhancements | Performance Analytics and Reporting (KB0562137)
- Reports where user sys_id is specified in "User" field are not shown to that user on report_home.do ...
Service Management
- Geneva enhancements | IT Service Management (KB0551923)
- Geneva enhancements | Service Management for the Enterprise (KB0552163)
Web Services
Allow diverse HTTP-based applications to talk to each other with web services.
