The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Authentication
Validate the identity of a user trying to access a ServiceNow instance with authentication.
Contextual Search
Find information quickly by searching within ServiceNow using zing search and global text search.
Email
Configure, diagnose and resolve issues with email and notifications.
- Email client quick message from incident form fails to open when long text is present in Work Note...
- Date/Time fields sporadically showing time zone causing an invalid date error message (KB0598453)
JS/HTML Editor
Format and configure your ServiceNow instance with JavaScript and the HTML editor.
Service Portal
Service Portal provides an alternative user experience to the standard platform UI.
- Autocomplete in Service Portal catalog items reference picker does not behave the same as platform r...
- In Service Portal, help text is displayed on page without the toggle option (KB0610290)
- Variable set with Container Split displays a single column instead of two columns (KB0610345)
- Unable to hide the containers with UI Policies if the container has other variables in it (KB0610344...
- Variable set using the 'one side, then the other' layout with an odd number of variables displays th...
- Two-column layout of variables in the Service Portal does not match the layout in the instance (KB06...
- Service Catalog subcategories do not display when no item is on the category level (KB0610284)
- Date format not honored in Service Catalog area of Service Portal (gs.nowDateTime()) (KB0610289)
- Fonts and glyph icons do not display as expected in Helsinki (KB0610283)
Team Development
Support parallel development on multiple, sub-production ServiceNow instances using team development.
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Editing a report definition and expanding child tables is slow and delayed (KB0610274)
- TinyMCE image attachment option does not work on Knowledge articles using IE11 (KB0610300)
- "Uncaught TypeError: $j(...).popover is not a function" error thrown in browser console (KB0610282)
- Workflow activities and stages are not translated (KB0610299)
- SLAs on Requested Item table fail when using a variable set (KB0610309)
- CC: field in emails sent from Send Email button on task record does appear on activity formatter whe...
Workflow
Automate multi-step processes with a graphical workflow engine.
