The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
Cloud Management Application
Transform how you deliver IT with Cloud Management.
Content Management System (CMS)
The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.
- CMS IFrame is cut off even when expansion option is selected (KB0598773)
- Eureka to Geneva: Unique constraint error trying to load file com.glide.cms.extensions/update/sys_ui...
Filters
Apply, modify, create, and save filter conditions to be applied to a table and work with a subset of data.
- When there is more than one set of filter conditions, you cannot delete first set of conditions (KB0...
- No records are displayed in lists or reports when filter contains multiple Keywords operands (KB0598...
Forms
View and edit records in a form to display information from a table.
- When approval summarizer is anywhere other than at the bottom of the approval form, UI action button...
- In UI16, form activity streams do not generate typing presence indicators (KB0598846)
Import/Export
Migrate data from one instance to another.
- If a currency field of the data is ¥10,000,000 or more, the field is not imported properly (KB05987...
- Journal fields "Additional comments" and "Work notes" cannot be exported in report (KB0598748)
Incident Management
Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management.
Known Error Portal
The Known Error Portal lets you quickly locate Known Error articles related to the release applicable to your environment, grouped by Severity and sorted by Category.
Lists
Display information from a data table and search sort and filter that information using lists.
- RP.isRelatedList() returns false when used with List context menu option on UI action (KB0598770)
- Show matching on an empty choice field such as "Subcategory" displays an empty choiceListItem in the...
- Switching between "is" and "is not" operators on the currency field causes condition not to be added...
- Reference field typeahead covers reference input field in filter/condition builder (KB0598844)
Live Feed
Post and share content in a ServiceNow instance with Live Feed.
Mobile
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- In Workbench, selecting a supporting indicator does not filter the records in the Records tab (KB059...
- Workbench widget shows values as 0 for an indicator with the Unit set to Time (KB0598768)
Service Portal
Service Portal provides an alternative user experience to the standard platform UI.
SLA
Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA).
- Upgrade from Calgary to Geneva does not use the Default SLA Workflow version changes (KB0565379)
- Duplicate fields on SLA Definition form (KB0598796)
Software Asset Management
Track, evaluate, and manage software licenses and software uses using software asset management.
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Removing condition does not update Filter widget condition builder (KB0598805)
- Drop-down/choicelist fields on search views contain two "none" entries (KB0598771)
- User without privileges can't save filter using condition builder (KB0598843)
Visual Task Boards
Transform the navigation of lists and forms into an interactive graphical experience with Visual Task Boards.
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