Knowledge Base Digest: December 9, 2015

[bianca_vaccarin]

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

HI Administration

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Create and manage users and roles on the ServiceNow HI system with HI Administration

• Time Zone Settings in HI | HI User Profile and Incident (KB0553360)

On-Call Scheduling

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On-call scheduling provides a way to determine which member of a user group is available to complete a task.

• On-call formatted report does not render for group managers unless the group manager is also a membe...

Reporting

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Manage and customize the visibility, types, generation, and output types with reporting.

• Reports list loads very slowly because table sys_metadata contains too many of rows (KB0553557)

Software Asset Management

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Track, evaluate, and manage software licenses and software uses using software asset management.

• Software License Counter job runs slowly if there are one or more sam_sw_counter_summary records wit...