The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Change Management
Minimize risks of changes to your environment with on-demand capabilities for creating, assessing, approving, and implementing in Change Management.
- Demo data removal script removes the icon and script for the standard change tied to the Change Requ...
- CIs in the CMDB are missing Save/Submit buttons (KB0621726)
Core Platform
Manage fields, function and tasks within the ServiceNow platform.
Edge Encryption
Edge Encryption allows you to control and possess all encryption keys for encrypted data.
Express
ServiceNow Express is our service management solution aimed at SMBs and small enterprises who need easy configuration and customization.
Global Support and Troubleshooting
Get the most from self service resources and troubleshooting with Global Support and Troubleshooting articles.
Integrations
Consolidate your ServiceNow product with CMDB,Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on using Integrations.
Persistence
Manage how data is stored on an instance.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- 'Price if checked' and 'Recurring price if checked' fields are Decimal type, preventing using multi-...
- Order Guide cascading variables indicate tab of Catalog Item as mandatory (KB0621700)
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
Survey Management
Collect user opinion data using base system surveys, task survey management and survey wizard with ServiceNow Surveys.
Tables and Dictionary
Access data dictionary, data modeling, and entity relationship information with Tables and Dictionary.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- List v3 date fields not showing date lapse information such as "ago" or "from now" (KB0621685)
- Knowledge article information does not save if a parent field is on the form (KB0621742)
Web Services
Allow diverse HTTP-based applications to talk to each other with web services.
Workflow
Automate multi-step processes with a graphical workflow engine.
