The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Change Management
Minimize risks of changes to your environment with on-demand capabilities for creating, assessing, approving, and implementing in Change Management.
- Proposed changes are saved directly into CMDB instead remaining as a proposed change (KB0621861)
- When creating a Standard Change from an incident, the parent field on the change request does not in...
- On a change request, the related list of emergency changes is not visible after upgrading (KB0621869...
Edge Encryption
Edge Encryption allows you to control and possess all encryption keys for encrypted data.
- Scaling for Edge Encryption Proxies - Sizing Your Edge Encryption Environment (KB0621697)
- Attempt to Access Captcha for Password Reset ($pwd_reset.do) via Edge Encryption Proxy Fails With: "...
Email
Configure, diagnose and resolve issues with email and notifications.
Import/Export
Migrate data from one instance to another.
Incident Management
Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management.
Integrations
Consolidate your ServiceNow product with CMDB,Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on using Integrations.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- Name field for "Indicators" list view displays wrong value (Unit field) when translated to non-Engli...
- Russian translation is not working on Performance Analytics language strings (KB0598372)
Persistence
Manage how data is stored on an instance.
- RealTime Score widget with Uber Or condition doesn't update without a browser refresh (KB0621397)
- Copy from String (Full-UTF8) to String causes data truncation if content contains Unicode (KB0621591...
Platform
Manage fields, function and tasks within the ServiceNow platform.
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
Service Mapping
Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.
- Resolving disconnected cluster CIs on the business service map (KB0621531)
- Resolving failure to execute commands using sudo during discovery in Service Mapping (KB0621669)
SLA
Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA).
SSO
Enable a user to log in once and gain access to the resources of multiple software systems without being prompted to log in again with Single Sign-on (SSO).
Team Development
Support parallel development on multiple, sub-production ServiceNow instances using team development.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
