The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow.
- When initiating a chat session, an untranslated error message appears (KB0565109)
- UI16: If language is set to Hebrew, cannot close the Connect sidebar (KB0565104)
UI Policy / Client Script
Create and manage UI and client scripts with UI policy and client scripting.
- Catalog UI policy conditions are not saved if the condition value includes a comma (KB0565096)
- In UI Policy, the "Is empty string" operator is not working (KB0565121)
JS / HTML Editor
Format and configure your ServiceNow instance with JavaScript and the HTML editor.
- TinyMCE editor unable to process large text in IE (KB0565100)
- You can only enter one character in the Filename field on the Insert/Modfy dialog window (KB0565118)
Event Management
Combine multiple sources from monitoring tools into a single event management console to integrate with other ServiceNow features.
Lists
Display information from a data table and search sort and filter that information using lists.
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Email does not appear in Activity log (KB0565120)
- The Related List Loading- > After Form Loads option causes records not to display in related lists i...
- UI16: Collapse/Expand feature not available in Activity section (KB0565098)
- In the activity formatter, sent email messages are grouped together incorrectly(KB0565102)
- Work notes field is not displayed in selected location (KB0565111)
- Catalog UI Policy condition builder does not show drop-down list for checkbox options (KB0565099)
- In accessibility mode, an uploaded logo is not rendered correctly. (KB0565106)
- Edit Application Menu and Edit Module options are not viewable from the right-click menu in the Navi...
- glide.ui.timer.started does not work correctly when creating a new incident (KB0565119)
- The collapse.section user preference causes missing fields (KB0565266)
