Knowledge Base Digest: March 8, 2016

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The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

UI Policy/Client script

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Create and manage UI and client scripts with UI policy and client scripting.

• g_form.showFieldMsg does not work with the Activity Formatter in UI16 (KB0564274)

Global Support and Troubleshooting

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Get the most from self service resources and troubleshooting with Global Support and Troubleshooting articles.

• Governance Model Overview Presentation (KB0564454)
• Governance: Technical Best Practices eBook (KB0564371)
• Governance Model Quick Reference Guide (KB0564378)
• Governance: Transformation Overview Presentation (KB0564455)

JS/HTML Editor

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Format and configure your ServiceNow instance with JavaScript and the HTML editor.

• Cannot paste text from MS Office into TinyMCE WYSIWYG editor in knowledge base articles and other re...

Knowledge Management

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Help important information flow between the IT departments and the company or organization using knowledge management.

• Migrating knowledge base article content with a script (KB0564285)

On-call Scheduling

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On-call scheduling provides a way to determine which member of a user group is available to complete a task.

• Unable to use fields from cmn_rota_roster in On-Call Reminder notiication (which is for cmn_rota_ros...
• OnCall reminders not sent if system date format has been changed to a valid value that uses short st...

Field Service Management

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Organize and manage work tasks of any kind that need to be performed on location with Field Service Management.

• Type-ahead auto-complete does not work as expected on a multi-language instances (KB0564166)

Mobile

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Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.

• Using ServiceNow mobile app with external authentication (KB0564232)

Service Catalog

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Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

• Using Cart Layouts in Service Catalog (KB0563368)

Service Mapping

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Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.

• Access to a Windows Server is denied (KB0564283)
• Troubleshooting discovery of Microsoft Windows Servers (KB0563986)
• Firewall blocks access to the Windows Server (KB0564281)
• Service Mapping fails to run commands (KB0564296)
• Service Mapping accesses an incorrect IP address (KB0564282)

User Interface (UI)

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Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

• In Geneva release,   the onChange client script is not triggered when a reference field is changed f...
• In UI16, field labels for task.comments and task.work_notes are not overridden in sys_documentation ...
• Double bullets appear on indented bulleted lists in the TinyMCE HTML Editor (KB0564459)
• In Visual Dispatch, drag-and-drop of work order tasks is not working consistently on different brows...
• Base system UI Script "NavFilterExtension" is not supported in UI16 (KB0564460)
• Template Dialog has double save buttons with UI advanced property enabled (KB0564244)
• When a Condition Builder or a Filter field is shown in sys_popup view in Fuji-or-earlier releases, u...
• Configuring cmdb_ci list layout with extended fields freezes the browser (KB0564456)
• The glide_list field not honoring the dictionary max_length and there is no error when user exceeds ...
• When creating a module and entering a sysparm_fixed_query in the Arguments field, user cannot export...
• Hard to see separator text in "Contrast UI" theme (KB0564446)
• iFrame for slushbucket using content management is not resizing correctly (KB0564325)
• In UI11, autocomplete dropdowns offset incorrectly in IE8 / IE9 when jquery.min is active causing se...
• No error is shown when trying to add invalid email to work notes list (KB0564443)
• Style issues with Additional Comments field and Activity Formatter display (KB0564331)
• Field is highlighted as mandatory while it is no longer mandatory (KB0564442)
• Cannot see global search text when using Contrast UI (KB0564445)
• g_form.showFieldMsg does not work on the comments and work_notes journal fields in UI16(KB0564273)

Web Services

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Allow diverse HTTP-based applications to talk to each other with web services.

• RESTResponseV2.getErrorMessage() does not return message from the outbound service (KB0564359)