The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Asset Management
Integrate physical, technological, contractual, and financial aspects of information technology assets using IT asset management. (Click to see all Asset Management Knowledge Base articles)
Change Management
Minimize the risk of changes to the IT environment with change management. (Click to see all Change Management Knowledge Base articles)
- Custom modules with titles containing more than 40 characters giving errors after upgrade to Eureka ...
- When running "Check Conflicts" on a Change, any Maintenance Window records with "Applies to" set to ...
- Risk Conditions do not work as expected with the Risk Assessment calculations (KB0534974)
- When filling out risk assessments, the Risk is not being calculated. The composite score always show...
- Contextual menu "Propose Changes" does not include the CMDB relational formatter (KB0542138)
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat. (Click to see all Chat Knowledge Base articles)
Email
Configure, diagnose and resolve issues with email and notifications. (Click to see all Email Knowledge Base articles)
Graphical Workflow
Automate multi-step processes such as generating records, running scripts, and transitioning between them based on conditions using graphical workflow (Click to see all Graphical Workflow Knowledge Base articles)
- Date-Time WF Log shows +8 hours when you edit the variables and run wf (KB0533034)
- Date-Time - "Run Script" step in workflow setting unexpected results in date time field (KB0533381)
HR Service Automation
Manage the service relationships between HR and employees through an HR service catalog with HR Service Automation. (Click to see all HR Service Automation Knowledge Base articles)
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to see all Service Catalog Knowledge Base articles)
- [Mobile] SetValue in GlideRecord Mobile (KB0546031)
- Item view was deleted in Eureka, but a module still uses the view in its url argument (KB0546466)
- Empty or protected subcategories are visible on the category page (KB0546363)
- Copying a catalog item takes 3 seconds in Calgary, and coping the exact same item now takes about 70...
- Order Guide with 'No Cart' checked still shows 'This Item' portion of cart (KB0546373)
SLA
Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA) (Click to see all SLA Knowledge Base articles)
UI Policy/Client Script
Create and manage UI and client scripts with UI policy and client scripting. (Click to see all UI Policy/ Client Script Knowledge Base articles)
Workflow
Automate multi-step processes with a graphical workflow engine. (Click to see all Workflow Knowledge Base articles)
