Knowledge Base Weekly Digest: June 17, 2014

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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

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Discovery

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Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery. (Click to see all Discovery Knowledge Base articles)

• SCP stalls just short of transfer completion, probably SFTP as well (KB0538990)

General

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Find solutions to general ServiceNow related problems. (Click to see all General Knowledge Base articles)

• ODBC Troubleshooting Checklist (KB0538995)
• Determining if your ODBC driver is working correctly (KB0538948)
• Troubleshooting common ODBC error messages (KB0538954)
• Troubleshooting uninstalling ODBC driver (KB0539014)
• ODBC Error Messages: Determining if the query size should be shortened (KB0538986)
• Determining if ODBC processing has failed due to low memory (KB0538950)
• ODBC Error Messages: Determining if you need to reduce the value of timeout settings (KB0538984)
• ODBC Error Messages: Determining if your client application was unable to load the driver (KB0538982...
• ODBC Error Messages: Determining if your query needs to be refined (KB0538981)
• Determining if precision errors are causing issues with ODBC queries (KB0538953)
• ODBC Error Messages: Determining if you need to increase file size limit (KB0538985)
• ODBC Error Messages: Determining batch size value (KB0538976)
• ODBC Error Messages: Verifying that the URL of your instance is correct (KB0538955)
• ODBC Error Messages: Verifying that your credentials are correct (KB0538975)
• Determining the time zone for ODBC processing (KB0538951)
• Determining if you have the latest ODBC driver version (KB0538945)
• Troubleshooting ODBC driver issues (KB0538943)

Procurement

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Track service catalog requests, create and manage purchase orders and transfer orders, and receive assets using Procurement. (Click to see all Procurement Knowledge Base articles)

• No CI is created when Asset is created via Purchase Order if Model has more than one Category (KB053...

Service Catalog

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Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to see all Service Catalog Knowledge Base articles)

• Determining if client script settings are incorrectly configured (KB0538917)
• Determining if a variable is associated twice (KB0538900)
• Determining if variable settings are incorrectly configured (KB0538898)
• Determining if a variable is defined on the workflow or execution plan (KB0538899)
• Troubleshooting Service Catalog variables (KB0538779)
• Determining if the Variable Editor is added to the form (KB0538897)

Work Management

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Manage work tasks that need to be performed on location using work management. (Click to see all Work Management Knowledge Base articles)

• All users should be able to read Product models (KB0539033)