Knowledge Base Weekly Digest: June 24, 2014

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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Email

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Configure, diagnose and resolve issues with email and notifications. (Click to see all Email Knowledge Base articles)

• Subscription Based Notifications not enabled on old instances (KB0539070)

General

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Find solutions to general ServiceNow related problems. (Click to see all General Knowledge Base articles)

• Troubleshooting linked server (KB0538992)
• Viewing Knowledge Base articles (KB0538987)

LDAP

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Streamline the user login process and automate administrative tasks using a Lightweight Directory Access Protocol (LDAP) integration. (Click to see all LDAP Knowledge Base articles)

• Determining if the LDAP source is missing or misconfigured (KB0538740)
• Determining if the wrong LDAP server is configured (KB0538726)
• Determining if a user is marked as inactive or locked (KB0538725)
• Troubleshooting LDAP issues in ServiceNow (KB0539111)
• Determining if the certificate is expired on the instance (KB0538674)
• Determining if the LDAP server is down (KB0538675)
• Determining if the main and failover LDAP servers are running (KB0538724)
• Determining if the LDAP OU definition has changed (KB0538642)

Reporting

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Manage and customize the visibility, types, generation, and output types with reporting. (Click to see all Reporting Knowledge Base articles)

• Pie charts stop rendering percentage when grouped by items is greater then 8 (KB0539004)

SSO

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Enable a user to log in once and gain access to the resources of multiple software systems without being prompted to log in again with Single Sign-on (SSO) (Click to see all SSO Knowledge Base articles)

• Troubleshooting: Determining if the user has an older version of SAML (KB0538786)
• Troubleshooting: Determining if different time stamps are impacting SAML (KB0538782)
• Troubleshooting: Determining if an SAML issue is caused by leading or trailing spaces (KB0538781)
• Troubleshooting: Determining if SAML or LDAP is being used in the instance (KB0538787)
• Troubleshooting: Determining if the SAML issue is the result of the user having a duplicate record (...
• Troubleshooting: Determining if the SAML issue is the result of a user being locked out (KB0538770)
• Troubleshooting SAML or SSO issues in ServiceNow (KB0539112)
• Troubleshooting: Determining if the properties from the source are copied over a target (KB0538768)
• Determining if SAML issues are occurring due to customer scripts no longer working after upgrade (KB...
• Determining if ADFS is receiving a signed request (KB0538765)
• Troubleshooting SAML certificate: Determining if the SAML certificate is incorrect (KB0538763)