Knowledge Base Weekly Digest: March 4, 2014

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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

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Contract Management

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Manage and track your contract numbers, start and end dates, terms and conditions, active status, renewal information and financial terms with contract management. (Click to see all Contract Management Knowledge Base articles)

• When upgrading to Calgary or later, terms and conditions for existing contracts are not migrated (KB...

Email

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Configure, diagnose and resolve issues with email and notifications. (Click to see all Email Knowledge Base articles)

• On the Email Notification table, if you have an all field * ACL and then unlock the "message" field,...
• ${mailto:} links with deep linking do not encode accents (KB0535101)
• The notification_engine.process is not generated for watch list notification (KB0535099)
• Email from instance comes with unexpected attachment (KB0535013)
• Extra HTML "paragraph" tags being added for carriage returns sent in the email client when field "bo...
• Inbound action "Update Incident" is active after Dublin upgrade (KB0535100)
• POP3 Status on Diagnostics page displays incorrectly (KB0535105)
• In outbound emails, the From header is not encoded when sending email from the Email Client (KB05350...
• Emails in Windows-1255 format cause display problems in Incident Activity Log (KB0535104)

Data Certification

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Manage scheduled and on-demand validations of configuration management database (CMDB) data with Data Certification. (Click to see all Data Certification Knowledge Base articles)

• The Data Certification plugin installs a system event that overwrites an event with the same sys_id ...)

Discovery

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Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery. (Click to see all Discovery Knowledge Base articles)

• Storage device discovery using ServiceNow Discovery   (KB0523317)

User Interface

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Customize, personalize and manage the way users view and interact with your organization or company's interface using UI. (Click to see all User Interface Knowledge Base articles)

• Reference Table Completer exposes secure fields (KB0535290)

Workflow

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Automate multi-step processes with a graphical workflow engine. (Click to see all Workflow Knowledge Base articles)

• DUBLIN - Workflow Notification error "creating newWorkflowProxy with null ActivityManager" - should ...

Financial Management

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Plan, analyze, direct and control costs using ServiceNow financial management. (Click to see all Financial Management Knowledge Base articles)

• The FMCostProcessor script include creates expense lines from distribution costs in the global domai...

ITGRC

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Document policies and procedures, define and assess risks, and generate audits and test using IT Governance Risk and Compliance (Click to see all ITGRC Knowledge Base articles)

• In IT Governance, Risk, and Compliance, the selected risk is not added to the policy after the risk ...

Platform Miscellaneous

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Manage fields, function and tasks within the ServiceNow platform. (Click to see all Platform Miscellaneous Knowledge Base articles)

• Database column name displayed twice in slush bucket if name is duplicated (KB0534791)

SDLC

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Create and manage incremental framework in software development environments with SDLC. (Click to see all SDLC Knowledge Base articles)

• SDLC Module - Planning board is a blank page with no options (KB0534798)

Service Portfolio Management

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Document various business services, track performance against defined availability commitments, and relay performance gauges available to end users with Service Portfolio Management. (Click to see all Service Portfolio Management Knowledge Base articles)

• After an upgrade to Dublin, SLAs are unavailable in contracts when Service Portfolio Management is a...

System Applications

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Create, organize and manage your applications with System Applications. (Click to see all System Applications Knowledge Base articles)

• Out of memory error during application file sync for large metadata volumes (KB0529818)

Tables and Dictionary

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Create, edit and assign labels using Tables and Dictionary (Click to see all Tables and Dictionary Knowledge Base articles)

• Creating a table with the same name as a previously deleted table causes errors (KB0529929)