Knowledge Base Weekly Digest: May 13, 2014

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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

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Financial Management

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Plan, analyze, direct and control costs using ServiceNow financial management. (Click to see all Financial Management Knowledge Base articles)

• A scheduled job installed with Cost Management references a deleted script include (KB0538441)

General

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Find solutions to general ServiceNow related problems. (Click to see all General Knowledge Base articles)

• Customer Administration (KB0538359)

Import/Export

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Migrate data from one instance to another. (Click to see all Import/Export Knowledge Base articles)

• Troubleshooting issues with transform maps (KB0538459)
• Troubleshooting an import that is taking a long time to complete (KB0538436)
• Troubleshooting Import — Missing data when importing from JDBC source via MID server (KB0538460)
• Troubleshooting an import that does not complete or is missing data (KB0538437)
• Troubleshooting export issues (KB0538458)
• Determining if all columns are mentioned (KB0538154)
• Troubleshooting an import that fails (KB0538434)
• Determining if there is a significant number of records being imported (KB0538405)
• Determining if the coalesced field is configured (KB0538132)
• Troubleshooting Export — Determine if there is a custom script manipulating data at the record level...
• Troubleshooting Export — Determine if the version of Excel cannot handle the data set size (KB053830...
• Troubleshooting Export — Determine if there are too many records in the export set (KB0538303)
• Troubleshooting Export — Determine if the configured maximum rows to export is too low (KB0538324)
• Troubleshooting Import — Missing data as a result of LDAP large attribute data (KB0538128)
• Determining if an import failed due to resource constraints on a MID Server installed on VM (KB05381...
• Troubleshooting Import — Missing data when column length is too short for the import (KB0538123)
• Troubleshooting Export — Determine if the encoding setting is wrong (KB0538309)
• Determining if another process is running at the same time as the import (KB0538402)
• Troubleshooting LDAP Import — Missing data as a result of LDAP configuration issue (KB0538124)
• Determining if a business rule is running on top of the transform map (KB0538161)
• Troubleshooting Import — Missing data as a result of a wrong date format (KB0538141)

Procurement

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Track service catalog requests, create and manage purchase orders and transfer orders, and receive assets using Procurement. (Click to see all Procurement Knowledge Base articles)

• Function doesn't work as designed in ProcurementUtils script include and causes serial number and as...

Update Sets

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Move groups of customizations from one instance to another using Update Sets. (Click to see all Update Sets Knowledge Base articles)

• Customer Updates not showing in Update Set form view (KB0538426)

User Interface (UI)

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Customize, personalize and manage the way users view and interact with your organization or company's interface using UI. (Click to see all User Interface Knowledge Base articles)

• When using Internet Explorer while logged in to HI, the browser is forced into compatibility mode (K...
  

Workflows

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Automate multi-step processes with a graphical workflow engine. (Click to see all Workflows Knowledge Base articles)

• Moving Workflows Within Update Sets (KB0538217)