Knowledge Blocks - feature overview

[Lokenath Chakra]

This blog introduces the Knowledge Blocks feature. As we add more capabilities around knowledge blocks, this blog will be updated.

• Feature overview:
• • Knowledge Blocks allow authors to create reusable content that can be embedded into multiple articles. Changes to the knowledge block content will be immediately reflected in all the articles where the block is embedded. Please find more information about the feature here.
  • In addition, Knowledge blocks allow you to secure sections of an article to a selected group of users using User Criteria. 
• Installation and activation:
• • To use the feature, the knowledge blocks plugin needs to be installed following the instructions mentioned here.
  • • Please note that installing knowledge blocks installs the Knowledge Advanced plugin. Please also review the knowledge advanced installation instructions and pre-requisites
  • Once the knowledge blocks plugin is successfully installed, the feature can be enabled at the knowledge base level following the instructions listed here.

Note:

• Article templates do not support Knowledge blocks (as of New York release). You can add knowledge blocks to standard articles only.
• Adding knowledge blocks to articles is not supported in Agent Workspace (as of New York release).