Today I’d like to tell you how the ServiceNow training and certification team helped a major global retailer to accelerate go live and drive adoption.
The story starts when the retailer’s IT organization embarked on a massive digital transformation program. The company already had ServiceNow® HR Service Delivery and recognize the value, so it chose ServiceNow® IT Service Management to modernize its IT services. It also wanted a partner that could ensure successful delivery—with a particular focus on enablement and adoption.
After a lengthy selection process due to evolving requirements, the retailer chose ServiceNow training and certification. Throughout the selection process, our training team worked hand-in-hand with the ServiceNow account team and the retailer to ensure they tracked these changing requirements and were ready with the right enablement plan to help the retailer succeed.
As soon as the retailer selected ServiceNow training and certification, our training team immediately engaged with the retailer and our internal stakeholders to build out and execute a detailed training plan, constantly adapting to address the retailer’s still-evolving needs. By working with our training team and the extended ServiceNow team, the retailer:
- Accelerated their go-live
- Gained a full understanding of the skills needed for ServiceNow design, project management and implementation
- Brought together their own internal teams to drive engagement and adoption after go-live
- Has a clear training roadmap that will allow them to become self-sufficient
If you would like to know what ServiceNow training and certification can do for your business, talk to your ServiceNow account team and check out our training offerings today.
