Useful ServiceNow AI Resources (Now Assist Skils, AI Agent and Workflow Data Fabric)

[John Zhang1]

We’ve seen that one of the hottest topics at ServiceNow Knowledge 2025 (K25) is how to put AI to work in ServiceNow. The AI Agent, AI Workflow Data Fabric are the key approaches ServiceNow is taking to deliver AI-powered solutions. After K25, I gathered a collection of AI-related blogs, articles, and videos from the ServiceNow Community, ServiceNow University, LinkedIn, and YouTube. This blog brings them together so you can easily access and explore ServiceNow AI resources.

1.  linkedin AI Resource

• The ServiceNow 𝐀𝐈 𝐀𝐠𝐞𝐧𝐭𝐬 𝐄𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦
• 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐀𝐈 𝐰𝐢𝐭𝐡 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰
• 4 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐕𝐢𝐬𝐮𝐚𝐥 𝐌𝐚𝐩𝐬 𝐨𝐟 ServiceNow 𝐀𝐈 𝐀𝐠𝐞𝐧𝐭 𝐔𝐬𝐞 𝐂𝐚𝐬𝐞𝐬 
• ServiceNow Launches AI Control Tower, a Centralized Command Center to Govern, Manage, Secure, and Re...
• Box integrates with ServiceNow AI Agent Fabric to optimize enterprise workflows
• Driving government efficiency: Agentic AI in the public sector
• ServiceNow enhances its Workflow Data Fabric with new ecosystem to power AI agents and workflows wit...
• 𝐀𝐧 𝐢𝐧-𝐝𝐞𝐩𝐭𝐡 𝐯𝐢𝐞𝐰 𝐨𝐟 𝐭𝐡𝐞 𝐀𝐠𝐞𝐧𝐭2𝐀𝐠𝐞𝐧𝐭 𝐩𝐫𝐨𝐭𝐨𝐜𝐨𝐥
• Retrieving data (RAG) with ServiceNow AI Agents
• Who gets to control the AI agents?

2.  Community AI Resurce

Articles:

      Now Assist (Skills)

• Now Assist in Knowledge Management - Invitation to respond to a survey
• ServiceNow {GenAI Inside Track} Now Assist for IT - Video series intro

•  Comprehensive Resource List for Now Assist Implementation

• Now Assist Quick Start Guide

• Now Assist Skill Kit - Knowledge Article Categorization

• Not all AI is Generative AI. Solve new problems by using both!

• Now Assist Skill Kit (NASK) FAQ

• Now Assist in AI Search - Nov 2024 release

• Platform: Now Assist || Knowledge & Troubleshooting Resources

• Now Assist - Are you ready to adopt it?

• Now Assist Data Kit FAQ

• Gotchas and Leading Practices: Conv Catalog Items and LLM Flows (w/ Now Assist in Virtual Agent)

• Check out the brand new AI Search Setup page, and more!, in the Xanadu release

• How to set up the Web Search AI Agent tool using Google Gemini

• Now Assist in AI Search FAQ

• Using external LLMs with Now Assist

• The Overlooked Key to Now Assist Success—Organizational Change Management (OCM)

• Sensitive Data and Advanced AI Products FAQs

• Experimenting with Now Assist for Creator ✨

• Now Assist Guardian FAQ

• Now Assist Skill Kit –Detect Negative Survey Sentiment and automate the response

• Now LLM – Generative LLM for enterprise AI use-cases

• Handling Customization Scenarios Around Now Assist KB Generation skill

• Now Assist Skill Kit Use Case Library

• What Do PB&J and the ServiceNow Skill Kit Have in Common? More Than You Think!

• Getting ready for Now Assist

• An overview of where Generative AI fits into AI

• Now Assist Skill Kit - Knowledge Article Categorization

• Now Assist Quick Start Guide

• Why Capturing Transactional Data Is as Crucial—If Not More—Than Historical Data for Now Assist

• Generative AI Controller FAQ

• Now Assist Native and Dynamic Translation FAQ

• Under the hood: Now Assist in AI Search

• Now Assist for ITSM: Adding additional mandatory fields to resolution modal pop up

• Hands on demo: key Now Assist capabilities

• Now Assist Skill Kit - Knowledge Article Compliance Review

• Now Assist Skill Kit - Knowledge Article Coach

• Now Assist in Virtual Agent - Resources guide

• Now Assist for Creator - Code Generation not available after installing

• NOW ASSIST for CSM: Handling custom scenarios around Now Assist Generated Resolution Notes in CSM

• Let's Explore - Now Assist Admin console

• How to approach building custom generative AI solutions using Now Assist

• What's new in May/June 2024 for Now Assist

• What's new in Now Assist for Creator? May store release

       AI Agents:

•  Introducing AI Agents: Unlock autonomous productivity at scale

• AI Agent tools – Getting the most out of your agentic workflows

• Unpredictable Paths: The Complexity of UAT in the Age of Agentic AI

• AI Agents FAQ and Troubleshooting

• Create your own AI Agent! A walkthrough on creating an AI Agent using AI Agent Studio

• But how do I make it do what I want? Operationalizing assistive AI Agents for fun and profit!

• A simple AI Agent - the most valuable solution I have ever created

• AI Agents - Implementation Guides Now Available on Now Create!

• Introducing AI Agents: Unlock autonomous productivity at scale
• Agentic AI: The Evolution of Intelligent Automation in ServiceNow
• Create your first Assistive AI Agent with the Now Assist Skill Kit

      Workflow Data Fabric

• Workflow Data Fabric || Knowledge & Troubleshooting Resources
• Integrating ServiceNow with Real-Time Intelligence in Microsoft Fabric, Take insight into Action
• Knowledge 2025: Workflow Data Fabric Event
• Welcome Pack for Workflow Data Fabric
• WDF - Automation Center
• WDF - Document Intelligence
• WDF - Process Mining

Blogs:

      Now Assist

• Create your first Assistive AI Agent with the Now Assist Skill Kit

      AI Agent

• Agentic AI (AI Agent) Development Guidelines and Use Cases (Hands-on Experience)
• Comparing AuditoriaAI with ServiceNow NOW Assist
• AI Agents: Hands-On Demo + Setup Walkthrough
• Create your first Assistive AI Agent with the Now Assist Skill Kit

     Workflow Data Fabric

• Introducing ServiceNow Workflow Data Fabric
• Powering AI with Data: The Key to Smarter AI Agents with Workflow Data Fabric - webinar April 24, 2
• Workflow Data Fabric documentation on 'Data and Automation' documentation home page
• Workflow Data Fabric - ca 4 min demo
• Workflow Data Fabric – External Content Connector - Walk-through

3.  ServiceNow University

• Now Assist Skill Kit Fundamentals
• Develop Custom AI Skills with the Now Assist Skill Kit
• Now Assist AI Agents
• Transition from Now Assist Bootcamp Accreditations to Now Assist Delivery Accreditations
• Now Assist for Creator Implementer
• Now Assist Essentials (2024 Q4 Store Release)
• Now Assist for Creator Guide for Partners
• Now Assist Executive Micro-Certification Learning Path
• Now Assist for IT Service Management (ITSM) Implementer
• Now Assist Skill Kit Fundamentals
• Now Assist AI Agents
• AI Agents Delivery Accreditation
• AI Agents Delivery Accreditation
• AI Agent Workshop- Post GA
• AI Agents Essentials (2025 Q1 Store Release)
• Agentic AI Executive Micro-Certification Learning Path
• AI Search: Explore AI Search with a Hands-on Lab
• Agentic AI Executive Micro-Certification - Exam Blueprint
• Agentic AI implementation lessons learned: Insights from Real-World Experience
• Workflow Data Fabric
• Workflow Data Fabric Explained
• Sprint to Workflow Data Fabric Suite Certification
• What are the Components of Workflow Data Fabric?

4.  Youtube AI Resource (Videos)

• ServiceNow AI Academy (Play List - 50 videos) provided by ServiceNow
• ServiceNow Now Asist (Play List - total 44 videos) provided by ServiceNow 
• Minute Mondays for Partners: Now Assist Skills on the ServiceNow AI platform
• AI Agent Studio: The Next Evolution in Intelligent Workflows
• A simple AI Agent - the most valuable solution I have ever created
• The Fastest 10 Minutes in Customer Workflows History!
• An AI Agent that knows everything about your Projects & Portfolios
• Building a ServiceNow Subflow for AI-Powered Data Processing | Now Assist Skill Kit
• Operationalizing ServiceNow Agents – Coding After Dark
• Part 1 - Intro to Now Assist and how to activate a Skill in ServiceNow | Generative AI
• Part 2 - NowAssist for ITSM in ServiceNow | Generative AI
• Now Assist Skill Kit - Build Your First Assistive AI Agent
• Resolution Notes Coach - Improve Resolution Notes with AI Agents
• Put Generative AI to Work with Now Assist on the ServiceNow Platform
• Don't Sleep on the Now Assist Powered Virtual Agent!
• AI Academy: Now Assist Overview
• ServiceNow Now Assist in Knowledge Management
• How to Activate Your Now Assist for ITSM
• AI in ServiceNow: Now Assist, LLM Integrations, AI, Gen AI, and Machine learning
• How Does ServiceNow Leverage Gen AI? | Generative AI in ServiceNow | Now Assist | GenAI Controller
• How is the ServiceNow platform putting AI to work with Now Assist?
• Academy: Advanced Now Assist Skill Kit Implementation
• Feature Deep Dive: Now Assist for ITSM
• Learn about Now Assist for ITSM | Our Generative AI Offering
• Smarter workflows with ServiceNow Now Assist and Copilot integration | ODFP974
• NOW ASSIST FIXED IT!!!!!!!!!!! #genai #ai
• Now Assist in Virtual Agent Feature Deep Dive
• Now Assist for ITSM in ServiceNow
• What’s new in GenAI Now Assist across the ServiceNow Risk Portfolio
• Tap into Generative AI and increase agent productivity with Now Assist for CSM
• AI Academy: Now Assist in Virtual Agent Xanadu enhancements
• Now Assist Skill Kit - getting started reminder #servicenowdeveloper
• AI Academy - Introduction to Now Assist Skill Kit
• AI Academy: Evaluating the quality of custom skills using Now Assist Data Kit
• Now Assist in Virtual Agent: Conversational Catalog Ordering​ | AI Academy
• Now Assist for Telco & Technology Industries- ServiceNow {GenAI Inside Track}
• AI Academy: Using Retrievers in Now Assist Skill Kit
• Building Trust in AI with ServiceNow's Now Assist Guardian
• Now Assist for Customer Service Management | Chat summarization
• ServiceNow Now Assist skills for Creator
• NowAssist in Incident Management | ServiceNow AI Features Demo
• How AI-Enhanced Productivity Transforming ServiceNow ITSM, CSM, and HRSD with Now Assist
• Now Assist Analytics Generation! Watch the full episode by clicking the related video #servicenow
• Video Shorts: Now Assist for CSM - Knowledge Generation
• AI Academy: Introducing Now Assist Guardian
• How AI is Revolutionizing ServiceNow ITSM – Now Assist Explained! #servicenow #webinar
• Feature Shorts: Now Assist Sidebar Summarization
• Transforming Cybersecurity with Now Assist Automation #servicenow #cybersecurity #servicenow
• Now Assist for Code Generation I RapDev ServiceNow Demo
• Catalog Item Generation with Now Assist | AI Academy
• Dive into action with Now Assist for Creator Workflows
• Minute Mondays for Partners: Now Assist Skills on the ServiceNow AI platform
• Start your GenAI journey with Now Assist for SPM
• AI Academy: Now Assist skills in Xanadu to enhance agent productivity​
• Workflow Automation | Run a Subflow from a Now Assist conversation
• Now Assist Skill Kit: How to edit OOTB Skills
• Strategic Portfolio Management - ServiceNow {GenAI Inside Track} Now Assist for IT
• Maximizing ITSM Efficiency with ServiceNow Now Assist promo
• Put AI to Work with ServiceNow Now Assist
• ServiceNow’s Xanadu release: 5 GenAI use cases with Now Assist
• New AI Text-to-Flow Now Assist Workflow generation from ServiceNow
• Veracity + ServiceNow: Now Assist for ITOM
• Knowledge Management Academy Session 4 - Draft articles with Now Assist
• Now Assist for Creator
• What are ServiceNow AI Agents?
• Idris Elba explains how AI Agents Work for you
• AI Agent Studio: The Next Evolution in Intelligent Workflows
• ServiceNow ITSM AI Agents Early cGTM Preview (Agentic AI) [Safe Harbor]
• Introducing ServiceNow AI Agents
• How do teams of ServiceNow AI Agents collaborate?
• How to Configure a ServiceNow AI Agent
• Agentic AI using WDF to transform work
• Building a ServiceNow AI Agent to Automate Travel Approvals in Under 10 Minutes
• Nvidia x ServiceNow Just Dropped Apriel! 🚀 Next-Gen AI Agents for Enterprise
• What makes ServiceNow AI Agents so exciting?
• ServiceNow ITSM AI Agents PoC Preview - Incident Resolver - Software Fulfillment (Agentic AI)
• Driving Business Transformation with ServiceNow AI Agents
• ServiceNow AI Agents: What You Need to Know
• ServiceNow AI Agents work autonomously for Customer Service
• AI Academy: AI Agents, unlock autonomous productivity at scale
• ServiceNow AI Agents connect every corner of your business
• erviceNow's agentic AI framework explained: What you need to know
• 5 Minute ServiceNow ITSM AI Agent Fulfiller Demo
• ServiceNow ITSM May Release AI Agents Preview