Metric Gotcha

[Mike Allen]

There is an OOB Metric Definition called 'Create to Resolve Duration'.   It looks like this:

Now, pay special attention to this piece here:

If you begin to insert states on incident with values higher than 7, which is normally 'Closed', it will trigger this metric.   I prefer to change it to:

and be explicit with it.

Just a tip from something I have run across.