User Activity
03-18-2022
I have a customer trying to create cases in ServiceNow. In dev, they are able to do this just fine passing me their ticket number, which I am using as the correlation_id. So, the case creates with their ticket number in the correlation_id field.
In p...
06-29-2017
Let's say, hypothetically, something was pushed in an update set that fundamentally changes the look of the Service Portal index page. Now, this friend of mine, needs to revert back to the old way the page looks. He has already dine some dumb stu...
03-01-2017
There are several instances of OOB scripts not falling with proper best practice, even according to ServiceNow's own best practice guides. They use things like constructors vs. literals, missing semi-colons, using eval, etc. I'm of the mind to le...
02-28-2017
Wanted to share a quick thing I stumbled upon recently. People were lamenting the absence of the frames that UI15 had. In attempting to open a record in a different tab, I inadvertently held shift instead of ctrl, and, lo and behold, quick forms:...
12-01-2016
I have a normal business rule that takes a string value and writes it to another table, like so:if(current.wf_activity.getDisplayValue() == 'Approver'){ updateSummarizer(current.sysapproval, 'Approval Comments', current.state + ' - ' + current.comm...
