bianca_vaccarin
ServiceNow Employee
ServiceNow Employee

We've heard that it's hard to navigate the wiki and see all the content for a particular area. The navigation structure is flat and based on tasks. But most people first identify a product area and then want to focus on the task. For example, I want to set up Service Catalog. Where do I begin? Generic buckets like Administer are too broad to lead me in the right direction.

Our new product documentation site coming out later this year helps make finding information a lot easier.   You can start with the product area of interest, then drill down to see the task information you need to get your job done.

The left pane lists contents by product area.

product area.jpg

You can expand the topic title to see subtopics in that category. For example, click Operations Management to find products like Discovery and Orchestration. Browse to a topic in the hierarchy and the content appears in the right pane.

breadcrumbs.jpg

The site provides breadcrumbs to help you follow the path you took to get the selected topic. Click at any level in the breadcrumbs to jump to that topic.

How would you prefer to navigate our product documentation?

  • By level of experience (for example, Facilities then Getting Started)?
  • By role (for example, Facilities then Administer Facilities)?
  • By task (for example, Facilities then Edit a floor plan)?
  • Other?

Leave a comment and let us know!

See also New product documentation site: automation, feedback & flexibility

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