Hi everybody,
Time is a big and complicated topic. It's not uncommon to be looking for some functionality relating to time, like timing a task or scheduling an action, and having no idea what tool is the tool you're looking for.
We've now created a new topic on the wiki to group all of those time topics together:
http://wiki.service-now.com/index.php?title=Introduction_to_Time-Related_Functionality
It covers:
*Date and Time Fields
*Time Zones
*Defining Schedules
*Displaying Time (reports, schedule pages, timelines)
*Viewing Logs
*Timing
You can nab it as a PDF here:
http://wiki.service-now.com/index.php?title=Book:Time
I'm sure there's plenty of space for more information, so be sure to leave feedback either here, or using the "Discussion" tabs (you have to be logged in!)
Yours,
Guy Yedwab
SNC Documentation
