New plugins available in the Geneva release

[Suzanne Smith]

In December 2015, we made our Geneva release available. This version contains useful new features for reducing service outages, collaborating with others, improving security, and using service management across the enterprise.

A number of new plugins are available in the Geneva release. The table below lists the plugins in Geneva that are inactive by default. The table also provides a brief description of the plugin, who can activate the plugin, and a link to more information. (A separate blog post will be published next week about new, inactive Performance Analytics plugins in the Geneva release, because there's a lot!)

Plugin name	Description	Who can activate?	More Information (if available) in the Product Documentation
Automatic Assignment	Allows any application that uses tables that are children of Task [task] to use auto-assignment to automatically find eligible assignees for any task.	admin	Activate Service Management
Connect Support	Builds on the Connect messaging platform and enables support agents to provide real-time assistance to end users, using queues	admin	Connect Support
Cost Management (new name in Geneva - formerly IT Cost Management)	Tracks operating costs for configuration items and task-related activities, allocate the costs to business consumers, and compare actual allocations to planned budgets.	admin	Cost Management
CTI Softphone	Enables Twilio integration using Notify and Open Frame to provide softphone functions and call center capabilities. These include make, receive phone calls, transfer, hold, and mute. Applications like Customer Service and Incident Management provide demo workflows for CTI. Please re-activate respective applications where you require CTI demo workflows.	admin	Activate CTI Softphone
Customer Service	Enables you to provide service and support for your external customers using several communication channels, such as email, web, and telephone. A case is created to keep track of the issue reported or service requested, and assigned to groups or agents. Customer service agents in your organization work on the cases and resolve issues.	admin	Customer Service Management
Facilities Move Management	Facilities Move Management.	admin	Facilities Move Management
Facilities Service Management Mobile	Manages facilities service management mobile components.	admin	Mobile app UI and Facilities Service Management
Finance Service Management Mobile	Manages Finance Service Management mobile components.	admin	Mobile app UI and Finance Service Management
Financial Management (new name in Geneva - formerly IT Finance)	Enables financial analysts to assemble spending data, build cost models, and generate reports to show how funds are being used. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.	admin	Financial Management
GRC: Risk	Allows organization to identify, assess, and respond to risk throughout the enterprise. Activation of this plugin on production instance may have licensing implications. Contact your ServiceNow account team for details.	admin	GRC: Risk
Human Resources Application: HR Connect	Installs the Chat with HR menu item and HR chat queue supporting files.	admin	Activate Human Resources Connect
Human Resources Application: Performance Analytics	Provides Performance Analytics content pack for HR. Requires a subscription to Performance Analytics.	admin	Activate HR performance analytics
Integration - Multifactor Authentication	Activate this plugin to set up Multifactor authentication on the instance.	admin	Activate multifactor authenticator
ITSM and PA Demo Data	Demo data for Incident, Problem, Change, Task SLAs, Business Services, Service Offering, Service Commitments, and Performance Analytics.	admin
Legal Service Management Mobile	Manages Legal Service Management mobile components.	admin	Mobile app UI and Legal Service Management
Marketing Service Management Mobile	Manges Marketing Service Management mobile components.	admin	Mobile app UI and Marketing Service Management
Openframe	An interface to integrate external communication systems with ServiceNow. This plugin brings a UI frame that is accessible and available anywhere within ServiceNow screens.	admin	Activate OpenFrame
PDF Generator	Provides a tool to generate PDF documents.	admin
Resource Matching Engine	Provides a tool for rule-based task-to-resource matching.	admin	Activate CTI Softphone
Sales Force Automation application template	Provides tools to manage sales and marketing operations throughout the sales life cycle from lead generation through contract completion.	admin
Security Incident Response Event Management support	Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	admin	View related events and alerts in security incidents
Service Catalog Scoped API	Service Catalog Scoped API to support application creation on Service Catalog platform	admin	Plugins installed with client software distribution
Service Management Geolocation	Provides Service Management geolocation capabilities.	admin	Activate Service Management
Service Management Geolocation Mobile	Adds a menu in the new mobile UI for Service Management Geolocation.	admin	Activate Service Management
Service Modeling	Core infrastructure for Service Modeling used in Service Mapping and Delivery.	admin	Activate Service Mapping application
Software Asset Management Core	Provides the base tables for software asset management. Includes software installations, usages, suite calculations, and discovery models.	admin	Software Asset Management
Task Activities	Enables support for activities on task tables.	admin	Activate Service Management
Tree map	Enables support for treemap view on any applications.	admin	Script includes installed with Security Incident Response
Vulnerability Response	Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	admin	Activate vulnerability response

There are several reasons why a plugin is made inactive by default:

• the plugin must be purchased first
• ServiceNow may want to work directly with the customer in order to implement the plugin
• the plugin may have operational considerations that are only appropriate for certain deployments

Some inactive plugins can be activated by a customer with the admin role on their instance. For other inactive plugins, a customer with the admin role can request activation by ServiceNow (usually because the plugin must be purchased or a validation must be done on the customer instance to ensure the plugin can be safely activated).

The following product documentation pages provide more information about Geneva plugins:

Plugin activation information

Upgrade to Geneva