You can now get a list of available backups of your instance straight from a Service Catalog! This catalog item is useful for those who would like to better understand which backups are available when implementing major development projects to an instance.
Service Catalog on Now Support (HI) has several catalog items for you to request, spanning from instance management to general access. We understand how important it is for you to have self-service capabilities available to work at your own pace. One way we try to empower you is through our Service Catalog.
Note: Items visible to you are dependent on your role on Now Support (HI).
Get a "List of Available Backups of an Instance" from Now Support (HI)
Use the Now Support (HI) catalog item when you are planning to perform major on your instance.
- When preparing a backup plan
- Getting ready for an instance upgrade and identifying a last backup point to restore
- If there is an issue with your instance and want to go back to previous state
It's good to understand your backups as a general safety net, or a plan b, for pushing changes to production. However, I'm sure you tested and retested on a subprod before pushing changes to prod, right?
Usually, you would reach out to ServiceNow Technical Support to know the available backup, which can be a time consuming activity. We recognize your ability to get backup details doesn't need involvement from a technical support. Keeping self-service in mind, we have recently created this new catalog item to help you be more efficient.
To get to the catalog item (as long as you have the right role on Now Support (HI)
- Log in to Now Support (HI)
- Click "Service Catalog" on the left nav
- Select "Instance Management" in the Catalog Menu
- Click the "List of backups for the instance" tile
Benefits of using the Catalog on HI
 | Drive greater self-service by fulfilling all requests through an intuitive interface |
 | Increased efficiency with end-to-end automation and no more manual intervention |
The three-step process makes it easy for a requestor to get the list of available backups of an instance without having to wait for response from a support engineer.
Only users with the customer_admin or partner_admin roles on Now Support (HI) can utilize this catalog on Now Support (HI).
Additional Resources
- Refer How to inquire about available backups of an Instance on Now Support (HI) for step-by-step instructions.
- Learn more about ServiceNow Service Catalog
We have utilized ServiceNow Service Catalogs to manage Instance Backup requests and using our own Digital Workflows, we have achieved automation end-to-end fulfillment.
Get list of backups for an instance
(You will need to login to view)
