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ServiceNow® Governance, Risk, and Compliance Illustration

Service Catalog

ServiceNow® Service Catalog provides workflow, approval, and automation efficiencies that accelerate service delivery and reduce costs. Its APIs make using your internal portals easy—no heavy scripting or customization. From the storefront, users can request services, log issues, and collaborate.

Benefits

Enable self-service and allow users to request information, items, and services or log an issue

Increase operational efficiency with accurate information, speedy process execution, and no more duplicated effort

Measure your success by publishing service levels and assessing demand for services, costs, and improvements

Application Highlights

See the catalog items most requested and their delivery times

See the catalog items most requested and their delivery times

See the catalog items most requested and their delivery times

Product enhancements in our last release

Product enhancements in our last release

Product enhancements in our last release

Feature Details

All
  • Centralized User Request Portal

    With a centralized service catalog, users can request new catalog items, submit IT service requests for IT services, project requirements, product enhancements, office supplies, or a corporate credit card.

    System administrators can use the intuitive user interface to add items, specific details with associated forms, and workflows so services are delivered promptly and all compliance conditions are met.

  • Drag-and-Drop Workflow

    Each catalog item can have its own unique workflow and business rules with built‑in automation. Using the ServiceNow notification system and automatic audit trail, your business will be able to maximize efficiencies and t rack the full‑service cost lifecycle from request to retirement.

  • Approval and Status Checks

    Minimize delays and track request activity using the ServiceNow notification system and automatic audit trail. Requestors and approvers can check status anytime. Managers can handle approvals via email or through any smart mobile device. Standardization and automation of routine tasks provide the opportunity to deliver better service, at lower cost.

  • Multi-Catalog Support

    Administrators and catalog administrators can manage multiple service catalogs that provide services to different teams within the organization, such as IT services, human resources, and or facilities management. End users can access multiple catalogs from a single homepage, search across all catalogs, or search directly within each catalog.

Resources

You Can Get Service Catalog With…

Because it is part of our Now Platform

Service Catalog Is Part of…

IT Service Management

End‑to‑end transformation of your IT services and infrastructure through use of a single cloud‑based platform.

Application Development

A single integrated environment for rapidly building applications for any business need.