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Service Catalog

ServiceNow Service Catalog provides effective and efficient workflow, approval, and automation capabilities. This helps you improve the customer experience, accelerate service delivery, and reduce operational costs — alleviating the pressure on IT and other corporate service providers.

The APIs for Service Catalog make it easy for organizations to utilize their own internal portals without the need for heavy scripting or customization. Service Catalog presents an intuitive, familiar, consumer‑like storefront for users to help themselves request IT or other line‑of‑business services, log issues, and check progress.

See Which Catalog Items are being Most Requested and How Long it Takes to Deliver Them

Screenshot of Service Catalog from ServiceNow product

See Which Catalog Items are being Most Requested and How Long it Takes to Deliver Them

Product Enhancements Coming in Our Next Release

Knowledge17: Day 2 Keynote Chapter 2: IT Enhancements

Product Enhancements Coming in Our Next Release

Benefits to Your Enterprise

End‑users seek modern ways to interact with IT and other shared services groups across their organization. They look for self‑help – where they can search for known solutions, request items or services that they need, and collaborate with others. Consequently, corporate service providers such as IT, facilities, and HR need to simplify what they offer to the business to provide standardized, pre‑configured products and services that can be delivered quickly, with lower risk and at reduced cost.

Deliver a Modern Service Experience

Provide end‑users with a single storefront to request any IT or business service, backed by a single or multiple service catalogs

Provide a self‑help interface to enable consumer‑like interactions with IT and other corporate service providers such as HR and facilities

Achieve higher customer satisfaction by aligning service offerings with customer needs

ServiceNow Man with Phone

Increase Operational Efficiency

Promote self‑help and menu‑driven requests to reduce service desk and call center workloads

Use the Catalog Item Designer feature to grant non‑IT users the ability to create and maintain items in the service catalog — items that include workflow for approvals and multiple delivery teams

Eliminate duplication of effort, ensure accuracy of information, and speed up process execution with automated fulfillment across the enterprise

ServiceNow Buiding Reflection

Deliver Insightful Financial Reporting

Publish service levels, including tiers and their respective costs, to set user expectations

Use chargeback and differential pricing models to better manage demand

Use service catalog usage and cost data to better assess demand for services, service costs, and improvement opportunities

ServiceNow Deliver Rapid Time to Value

Streamline Implementation

Simplify setup and deploy Service Catalog in a matter of days — not weeks — with easy‑to‑follow configuration steps and help in context

Gauge your implementation progress with visual status checks; and get your implementation right the first time without the need for expert assistance

Build expertise on the go with product tours while configuring the ITSM solution to its fullest potential

Service Catalog