Some background...
- A little while ago we created a new content type in the Community called a Product Issue (read Vidhya's post here). Product Issues allow you to report a problem or misbehavior and have your peers step in with suggestions or to validate your findings.
- Around this time we also made our published Known Errors in HI visible in community search results.
- A few weeks ago we introduced the ability to subscribe to a Known Error article in HI (read Britt's post here, and my follow-up here).
- Last week Dan introduced us to functionality added to Product Issues, which included integrations with HI's Known Errors.
Linking an Instance to a Known Error
Something that Dan touched on in his post was a new ability to associate an instance to the Product Issue:
Associate your instance to a Product Issue- If a Knowledge Base article is attached to a Product Issue you can now associate your instance to it. Simply click on the Associate your Instance link and login to HI.
The association between instances and articles is created using a new button on every Known Error labelled "This Affects Me":
Unlike the Subscribe option (notifies you every time there's a change or update to the Known Error as its parent PRB goes through its lifecycle), clicking "This Affects Me" prompts you to associate one of your Instances* to the Known Error, and provides our developers valuable information about the scope of the issue.
* yes, you must be logged in to HI
The Known Error Ecosystem
By now, you must be getting the sense that we've been targeting this area purposefully. Whether its specific content you might find useful (like this post from Heidi), or posts about our KM process for Known Errors (like this one from Kevin), we have one driving goal - to get you the content you need before you need it! If, however, we miss that opportunity, we are making it easier for you to obtain most current information available while feeding crucial information to the developers who are working to solve the problems.
This is just the start — there is more to come!
Let us know in the comments below what you'd like to see, how you are using these features, or anything else you want to share about your own Known Error experience.
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