Recap of Our Recent Virtual Meeting on Generative AI in ServiceNow
Date: 27th April 2024
Hosted by : @amitgujarathi and @ersujandutta
Hello Everyone,
We recently had an enlightening virtual meeting that focused on the exciting possibilities of Generative AI within ServiceNow. It was a session filled with insightful discussions, practical demonstrations, and a lively exchange of ideas among peers. Here’s a brief overview of what we covered:
Exploring Generative AI with Expert Guidance:
Shamma Negi a seasoned ServiceNow expert with over a decade of experience, led the session. She provided a deep dive into the capabilities of Generative AI, explaining how it can automate and enhance tasks within ServiceNow that traditionally required extensive manual coding. Shamma Negi expertise was instrumental in demystifying the complexities of AI technologies for everyone present.
Interactive Discussions on Practical Applications:
The floor was opened for an engaging discussion where participants shared their experiences, ideas, and aspirations for using Generative AI in their ServiceNow projects. This segment was particularly enriching as it allowed attendees to brainstorm and gather unique perspectives on tackling various challenges with AI.
Addressing the Elephant in the Room – Cost Concerns:
A pivotal part of our discussion revolved around the cost implications of integrating Generative AI into ServiceNow. Shamma, alongside other participants, explored the transaction-based pricing model, discussing its impact on project budgets and overall return on investment. The candid discussion provided clarity and set realistic expectations about the costs involved.
Looking Ahead – The Future of AI in Service Management:
We wrapped up the meeting with a forward-looking statement about the potential of AI to revolutionize service management. The enthusiasm was palpable, with many participants eager to further explore AI’s capabilities to streamline workflows and enhance decision-making processes in their operations.
Acknowledgments:
A special thanks to Shamma Negi for sharing her invaluable knowledge and insights with us. Her contribution made a significant impact on our understanding of Generative AI. The positive responses from all participants highlighted the success of the session, reflecting a collective commitment to embracing innovative technologies in our field.
Next Steps:
We encourage everyone to experiment with Generative AI features in their ServiceNow NOW learning course and share their experiences at our next meeting. Your contributions will help shape our ongoing discussions and exploration of AI technologies.
Join Us Next Time:
Stay tuned for our next meeting, where we will delve deeper into specific AI use cases and continue our journey towards technological excellence in service management.
Get Involved:
Don’t miss out on the opportunity to be part of these exciting discussions. Join our ServiceNow group to get updates and participate in future sessions.
https://www.linkedin.com/groups/9810112/
Together, let’s leverage AI to create smarter, more efficient service management solutions.
Thank you for your enthusiasm and participation. See you at the next session!
Warm regards,
Amit Gujarathi
