ServiceNow Video Genres: Which Do You Find Most Helpful?

[katharine_campb]

The ServiceNow Multimedia Team produces videos in several genres to help you find the information you need as quickly and efficiently as possible.

These genres include the following:

1. ServiceNow Basics

These are high-level overviews of applications. They explain what the application does and how it is useful, and provide a quick demonstration. These are very useful if you want to learn about a new application or help train new team members.

Here are some examples of videos in this genre:

ServiceNow Service Creator Demo - YouTube

ServiceNow Timeline Visualization Demo - YouTube

Facilities Service Automation Demo - YouTube

2. How-tos

These videos provide step-by-step instructions that explain how to accomplish a particular task. For example, they might show you how to clone an instance or how to set up OBDC. They not only explain how to accomplish tasks within the product; they also provide warnings, tips, and best practices that can help prevent issues down the road.

Here are some examples of videos in this genre:

Service Catalog: How to Set Up an Order Guide - YouTube

Reporting: How to Verify Schedule Conditions - YouTube

How to Set Up a MID Server - YouTube

3. Troubleshooting

Something isn't working as expected; maybe your instance isn't sending email notifications or some of the data you tried to import is missing. This is where troubleshooting videos can help. These videos explain what steps you need to take to diagnose and resolve issues based on the symptoms you are observing.

Here are some examples of videos in this genre:

Troubleshooting ServiceNow Export Limits - YouTube

Troubleshooting Outbound Email Part 1 of 6: Introduction - YouTube

Troubleshooting Issues with Retrieving Update Sets - YouTube

4. Best Practices

In ServiceNow, there are often several ways to accomplish a given task. Best practice videos help you determine which way is the most efficient, easiest to maintain, and most likely to prevent issues.

Here are some examples of videos in this genre:

ServiceNow Business Rules Best Practices Part 1 of 2: When to Run Business Rules - YouTube

ServiceNow Choice List Best Practices - YouTube

ServiceNow Dictionary Override Best Practices - YouTube

The ServiceNow Multimedia Team is always looking for ways to improve our content and better tailor it to your needs. So I am curious, where would you like us to produce more videos? Are you interested in seeing more basics, how-tos, troubleshooting, or best practices?

Let us know what genre you find most useful by leaving your feedback in the Comments field below!