The h.e.l.p. Blog 4/29/11

[Joe_Employee]

The h.e.l.p. Blog 4/29/11
Here Everyone Learns Plenty
SPECIAL EDITION!
I am proud to announce the new learning center is up and running!
Link and description provided.

http://community.service-now.com/learning-center


This Foundations online learning course has six modules available for you to explore and learn what Service-now.com is, how it works, and what you can do on the platform.

This online training was developed as a prerequisite for the Service-now.com System Administration class, and for others to use as an introduction to Service-now.com.

You will learn about the Service-now.com interface, and how to use various features and applications.
You will experience Service-now.com in various roles (End User, IT User and System Administrator) to learn about creating an incident, investigating a problem, and recommending a change. We are using role-based scenarios to show the workflow and interactivity of the Service-now.com platform.

A little time is spent upfront demystifying some industry terminology (SaaS, Web 2.0 ITIL, etc.) and explaining Service-now.com fundamental building blocks (applications and modules, tables, forms, lists and fields) as well as what is meant by incident, problem and change.

Description provided by Diane Cunningham.

Many people have spent many hours producing these resources so much thanks goes out to all of them.

As always please let us know your feedback!