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In India, the electromagnetic spectrum is a national resource managed by the government. The Department of Telecommunications (DoT) conducts auctions to allocate spectrum licenses to telecom operators, granting them the right to use specific frequency bands for a defined period. While the government retains ownership of the spectrum, telecom operators hold usage rights, allowing them to deploy services over these frequencies.
Spectrum Sharing Practices
To maximize the utilization of this scarce resource and enhance service delivery, the Telecom Regulatory Authority of India (TRAI) has enabled policies allowing spectrum sharing and leasing among telecom operators. These practices offer several benefits:
• Pooling Resources: Operators can combine their spectrum holdings to improve spectral efficiency and expand network coverage.
• Leasing Spectrum: Operators with surplus spectrum can lease it to others, helping peers expand services without waiting for future spectrum auctions.
This collaborative model is especially effective when an operator lacks sufficient spectrum in a specific geography. By sharing spectrum with another operator, they can ensure seamless connectivity and uninterrupted service for customers.
Parallels with Agent2Agent (A2A) Architecture
This telecom approach of shared spectrum use closely mirrors the principles of Agent2Agent (A2A) architecture in digital ecosystems:
• Shared Resources: Just as telecom operators share spectrum, intelligent agents in an A2A framework share processing power, data, and capabilities. Different tech organizations can design their own agents, which based on shared policies can interoperate across environments.
• Coordinated Collaboration: Spectrum sharing demands alignment between operators; similarly, A2A requires agents to work within a standardized, policy-driven framework to collaborate and fulfill tasks seamlessly.
• Enhanced Service Experience: Both models prioritize the end-user experience be it seamless telecom coverage or frictionless digital processes in enterprise ecosystems.
ServiceNow’s Role in Enabling A2A Ecosystems
ServiceNow is well-positioned to support the design, orchestration, and scaling of A2A architectures through its unified platform:
• Integrated Workflows: ServiceNow enables intelligent agents to operate across interconnected workflows, automating tasks while maintaining alignment with business goals.
• Secure, Policy-Based Data Sharing: Agents can securely access the right data at the right time, while adhering to regulatory, organizational, and customer-specific policies.
• Scalability & Flexibility: The platform supports scalable agent networks, allowing organizations to extend their A2A ecosystems across departments and domains without friction.
Conclusion
The telecom industry’s model of shared spectrum and collaborative operation offers a powerful analogy for the future of digital transformation. In an A2A world, organizations must shift from siloed automation to intelligent, policy-driven agent ecosystems just as telecom providers move from isolated infrastructure to shared spectrum networks.
With its strong foundation in workflow automation, ethical AI, and secure platform design, ServiceNow is empowering enterprises to embrace this new paradigm where agents cooperate, adapt, and scale, all while enhancing the customer experience.
The future isn’t just automated. It’s shared, intelligent, and seamlessly connected—across industries, platforms, and agents.
#AgenticAI
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