The videos in our Administration playlist demonstrate setup processes for core applications, introduce tools available to administrators, and suggest some good practices to increase efficiency and organization in your ServiceNow instance. If you are a ServiceNow administrator, I recommend reviewing this playlist for information you may need.
Click here to watch all 24 administration videos in the playlist.
Videos in the Administration playlist include:
- How to Clone an Instances Parts 1 through 3
- Part 1: Explains how to clone data from one ServiceNow instance to another using the System Clone application.
- Part 2: Explains how to use the ServiceNow Clone Definition module to specify which source data to exclude from a clone and which to preserve on the target, and to run post-clone cleanup scripts to perform such tasks as generating indexes for text searches.
- Part 3: Explains how to check a clone status, cancel a clone request, or roll back a completed clone.
- Introduction to the Mail Properties Page - Provides a tour of the Mail Properties page and explains how to use it to set up and troubleshoot email accounts. For example, if your instance is not sending or receiving email, visiting the Mail Properties page might help you figure out why and point you to information about how to resolve the issue.
- How to Set Up a MID Server - Explains how to setup a Management, Instrumentation, and Discovery (MID) Server to run with your ServiceNow instance. The MIDserver is a Java application that runs as a Windows service or UNIX daemon. The MID Server facilitates communication and movement of data between the ServiceNow platform and external applications, data sources, and services.
- Getting Started with ODBC - Demonstrates how to install, configure, and test the ServiceNow ODBC driver, which provides read-only access to the database associated with your ServiceNow instance.
- Getting Started with Form Design - Highlights the features of Form Design to create and personalize forms.
- ServiceNow Email Notification Priority Weight: Introduction - Shows how ServiceNow uses weight to determine which email notifications to send when there are multiple notifications in the Outbox from the same notification table and addressed to the same recipients.
- Service Catalog: How to Setup an Order Guide - Shows how an order guide works from the self-service user perspective, and demonstrates how to create an order guide.
and more! Click here to watch all 24 administration videos in the playlist.
For more information about administration, see: Administer ServiceNow - ServiceNow product documentation
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