If you are wondering why Asset Tag and Serial Number hidden on alm_hardware form and want to find out how to fix it , continue reading
We have 2 fields called asset_tag and serial_number, these fields dont show data on the list view, even though data is present on the record. This is happening because if the quantity is empty or 0 then asset tag and serial number doesnt appear in the list view and these 2 fields will get hidden from the form view (cos of a UI policy -Hide asset tag and serial num)
I checked in my personal dev instance and I couldnt find any alm_hardware record that has quantity as 0 or empty. So I ran below fix script on the customer instance to update the quantity value, after that the serial number and asset tag showed values on the list view and the fields appeared on the form view.
Before
List View
Form View
After
List View
Form View
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