Your Customer Administrator is your friend

[Suzanne Smith]

This blog post has been updated with additional info now that the Customer self-service portal has been released (March 2015). Please see Harness the power of your Customer Administrator in the Customer Self Service Portal for the latest information on identifying your customer admin as well as what they can do for you.

Have you met your customer administrator? They are a good person to know. All ServiceNow customers identify at least one customer administrator for their organization. Customer administrators create and manage users on HI, the ServiceNow Customer Service System at hi.service-now.com. If you use HI to log incidents, request enhancements, or interact with ServiceNow, your customer administrator can be very helpful.

Customer administrators can:

• Create new users on HI.
• Grant access to HI.
• Update user information.
• Change company contact information.

Customer administrators can also help you with password issues. (Tip, you can reset your password yourself!) For HI issues, first identify your customer administrator and then contact them for expert assistance.

[solutioningnow]

Customer Administrators indeed a friend in need 🙂

[Navneet2]

Hi Suzanne,

your post is indeed very insightful. However, the hyperlink in your post takes me to another post/blog and that doesn't really help much about reaching out to the customer administrator.

Could you please guide and assist me further with the same. Much appreciate your prompt support.

Please refer the attached screenshot.