Change 'from' address for one notification in ServiceNow

[SaiRohithP]

Hi Team,

I want from address for one notification to be different , something like 'companyname_compliance@service-now.com'.

I tried updating notification 'from' address with companyname_compliance@service-now.com but it did not work.

So created a user account with companyname_complaince and email as 'companyname_compliance@service-now.com' and then it worked.

But no where in docs its mentioned that we need to create a user. Can someone please explain how this is working?

[Hemanth M1]

Hi @SaiRohithP ,

It makes sense, right? If you don't have a valid email address or DL with this address, mail/SMTP servers fail to recognize and accept it as a valid or trusted mailbox/domain!

[SaiRohithP]

But its working after deleting the user from ServiceNow. But before creation it did not work

[Hemanth M1]

Hi @SaiRohithP ,

Quick clarification - when you say didn't work, is it that you don't see it on the email log itself or that it didn't land in the email client (Outlook/Gmail....)?

[SaiRohithP]

HI Hemanth , got email to my outlook but the from address did not change.