I am missing a step somewhere so posting this here to have someone help me identify what I am missing
We currently have a client script and style on the caller id field for an Incident, that if a person that is tagged as VIP in their user record creates an incident, it does the following:
Turns the name to red
Populates a icon to the left of the field so it is easily identified as a VIP incident that needs to be addressed immediately.
In our Test and Prod instance, that image looks like this:
So we decided to change that image into a larger one and call it EXEC instead.
I uploaded the image into the System/Images library.
I updated the existing image file to replace the image
I verified that both the Client Script and the Style on the Incident table stayed the same reference image file
The result was this:
So it worked and Service Desk was happy with it. I did this about 2 months ago and the documentation I created for the change only had these steps in it.
However, when I went to recreate the steps in our Test instance nothing changed.
I even tried exporting/importing the image file, the client script file and the style file from Dev to Test - and nothing.
Needless to say have become very frustrated, so if anyone knows what I step I am missing, please let me know
Attaching a file with all the screen shots from our Dev instance to review.
Thanks!
