Hi Community,
I'm looking for clarification regarding the expected behavior of Primary Contact user in Incident Management.
Does being listed as a Primary Contact grant access to an Incident record? I'm trying to understand the standard ServiceNow behavior regarding Incident Contacts.
My understanding is that a user may receive notifications as a Primary Contact without necessarily having permission to access the Incident record itself.
Is this the expected behavior? Is there any official documentation covering this scenario?
Thank you in advance for any insights.
