Copilot Studio connector in Service Now

[ShaibaazFaheem]

Hi Community,

I'm investigating the possibility to connect a Copilot Studio agent to ServiceNow to allow users (at the very least) to ask questions about how to solve any incidents they might have - using ServiceNow's KB articles.

To be able to do that, I need information on how to connect Servicenow to copilot in the correct way, so the agent gets access to the data it needs. 

I would appreciate if someone can provide a plan on this by mentioning step by step configuration.

Thanks. 

[Dr Atul G- LNG]

https://www.servicenow.com/community/now-assist-articles/quick-tutorial-copilot-studio-agent-with-sn...

https://learn.microsoft.com/en-us/connectors/service-now/

https://www.youtube.com/watch?v=PbH1ED8A-OI

[Tanushree Maiti]

Hi @ShaibaazFaheem 

• Refer:

• https://www.servicenow.com/blogs/2024/now-assist-microsoft-copilot

  https://learn.microsoft.com/en-us/microsoft-copilot-service/servicenow-integration

• Quick Tutorial: Copilot Studio Agent with SN MCP Server Configuration
• https://learn.microsoft.com/en-us/microsoft-copilot-studio/customer-copilot-servicenow 
• https://learn.microsoft.com/en-us/microsoft-copilot-studio/customer-copilot-servicenow
• https://learn.microsoft.com/en-us/microsoft-copilot-service/servicenow-integration
• https://learn.microsoft.com/en-us/microsoft-copilot-studio/advanced-hand-off
• https://www.matthewdevaney.com/copilot-studio-servicenow-connect-knowledge-base-incidents/