Use PDIs? Take our 5-minute survey to help shape the PDI roadmap.

Email is not been sent out from a notification consistently

sharsha
Giga Contributor

50m ago

Email is not been sent out from a notification consistently, we need it to be send out to caller of the Incident once the Incident's Additional comment is added, but this will be sent to some users and for few users including to my profile it is not been sent, when i'm the caller of the incident. very weird behavior here!!
PFA , please advise what could be the issue here? Thanks!!

sharsha_0-1787833093255.png

sharsha_1-1787833214347.png

 

 

0 Helpfuls
  • 42 Views
3 REPLIES 3

sharsha
Giga Contributor

49m ago

@Ankur Bawiskar @Dr Atul G- LNG awaiting for your valuable advise, Thanks!

0 Helpfuls

Dr Atul G- LNG
Tera Patron

25m ago

Hi @sharsha 

Please check whether any Flow or other OOTB notification has already been configured for this requirement. There may already be an OOTB notification available for the Additional Comments field, so it would be worth checking .

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
0 Helpfuls

sharsha
Giga Contributor
In response to Dr Atul G- LNG

8m ago

@Dr Atul G- LNG  No Atul, there is no other such notifications in the instance

0 Helpfuls