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Enable Group Managers to Maintain Their Own Group Memberships

Kumar54
Tera Contributor

We would like to enable Group Managers to manage (add/remove) members for the groups they are assigned as manager for, without requiring admin or elevated platform access.

Purpose
This change will allow group managers to:

Keep group memberships accurate and up to date

Reduce dependency on ServiceNow admins for routine access updates

Improve turnaround time for onboarding, offboarding, and role changes

Scope

Group managers will only be able to update memberships for groups they manage

No additional administrative or system-level permissions will be granted

Changes will be limited to group membership maintenance only

 

Looking for guidance or best practices on:

The recommended role(s) to support this capability

Any security considerations or constraints to be aware of

Whether this aligns with out-of-box ServiceNow functionality or requires customization

Appreciate any insights or recommendations from the community.

Thanks in advance.

1 REPLY 1

Tanushree Maiti
Giga Sage

Please refer this links, see if it helps you:

How to configure Group Members (sys_user_grmember) edit capability, so that only the Group Manager i...

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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