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Expose SLA in Service Operations Workspace under Record Information

Spade2
Tera Contributor

yesterday - last edited yesterday

Hi team, am currently tearing my hair out trying to get the sla to show up in Incident Mgt under Record Information in the SOW. I've read many a KB about it but all the advice seems to point to things I can't find. It's working in Dev and I've tried to see what the differences are between dev and prod with no luck. Any help would be most appreciated.  Picture of what is currently there attached.  We are on the Australia version.

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Ankur Bawiskar
Tera Patron

yesterday

@Spade2 

did you check this link?

Service Operations Workspace - No Matching SLAs found 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Tera Patron

50m ago

Hi @Spade2 

 

Refer Servicenow documentation: SLA information on the Service Operations Workspace landing page 

 

Check this post as well: Service Operations Workspace - Incident SLA Chart on Overview 

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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