Hi team, am currently tearing my hair out trying to get the sla to show up in Incident Mgt under Record Information in the SOW. I've read many a KB about it but all the advice seems to point to things I can't find. It's working in Dev and I've tried to see what the differences are between dev and prod with no luck. Any help would be most appreciated. Picture of what is currently there attached. We are on the Australia version.
