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Field dependency between Two fields in Incident form

chaithanya gund
Tera Contributor

an hour ago

Hi Team,

 

I have two fields in Incident Form 1. Sub Category (Which is Choice List ) and Service Offering field ( which is a Reference field to Service_offering table where 44 choices are present). 

 

My Requirement is when a Particular Sub category is selected for Ex: Hardware then only Service Offerings related to Hardware should be visible in the Lookup of Service Offering (Ex: 4 Service Offering are related to Hardware) and remaining 40 Choices in table shouldn't be Visible. And in the same way Sub category is selected for Ex: Software then only Service Offerings related to Software should only be visible in the Lookup of Service Offering and other choices should be hidden.

 

How can i Achieve this requirement. Request you to provide your Suggestions.

 

Thank You!

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UmesH77
Giga Guru

53m ago

hey @chaithanya gund  , 

Service Offerings are dependent on the service field (business_service) and that is OOTB servicenow configuration.

still you want to override that you can change the reference qualifier and select it as Advanced and "javascript:'parent='+current.business_service;" chnage code according your need .

 

but that is OOTB configuration , so make changes carefully .

 

regards, 

umesh

 

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