Guidance on Implementing Major Incident Management (MIM) Plugin

[sathishakumara]

Hi Team,

We are planning to implement the Major Incident Management (MIM) plugin in our ServiceNow environment and would appreciate guidance from anyone who has deployed it successfully.

We are looking for information on:

• Recommended implementation approach and best practices
• Prerequisites and dependent plugins
• Major Incident workflow configuration
• Communication plans and stakeholder notifications
• Major Incident Workbench setup
• Post-Incident Review (PIR) process
• Any common challenges or lessons learned during implementation

If there are any documentation articles, knowledge base articles, or implementation guides that you found useful, please share them.

we already installed plugin in Sub prod: 

Incident Management - Major Incident Management (Plugin id: com.snc.incident.mim)

Thanks in advance for your support.

[Tanushree Maiti]

Hi @sathishakumara 

Refer Servicenow documentation: Major Incident Management process 

Also check : https://www.youtube.com/watch?v=xisGyfdubuk

https://mynow.servicenow.com/now/best-practices/assets/major-incident-management-process-guide

https://mynow.servicenow.com/now/best-practices/assets/major-incident-management-starter-stories-and...

https://mynow.servicenow.com/now/best-practices/assets/major-incident-management-process-workshop-pr...

[Dr Atul - LNG]

Hi @sathishakumara 

My video will helpful

https://youtu.be/SW_ZacFHT34

Also i recommend go to Now Create / Best pratice site and search for Major Incident incidnet process workshop or process guide.