How are incidents getting closed ?

[YerragondaA3099]

Hi All,
Regarding the business rule 'incident autoclose' business rule .We are facing issue to find out how this is getting triggered as of now we dont have any trigger conditions 

2. Also , I have checked for the 'Autoclose Incidents' scheduled job we havent found any such .How is this business rule triggered .Is this business rule working ? or else something is closing the incidents after  7 day s?

Thank you in advance 

@Ankur Bawiskar 
@ dr atul
@Ravi Gaurav 

[Dr Atul G- LNG · Accepted solution]

Have a look:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552820

https://www.servicenow.com/community/itsm-blog/customize-the-automatic-closure-of-incidents/ba-p/229...

[Tanushree Maiti · Accepted solution]

Hi @YerragondaA3099 

Check this Article: INCIDENT:: Auto close configuration

With screen shot all associated component details are given.

[yashkamde]

Hello @YerragondaA3099 ,

There is a property name glide.ui.autoclose.time in > sys_properties :

in which the number of days are set in value to autoclose incidents..

every hour this business rule is called by a scheduled job (Autoclose Incidents) !!

If my response helped mark as helpful and accept the solution.

[Dr Atul G- LNG]

Hi @YerragondaA3099 

There is a property which making it closed after 7 days

[YerragondaA3099]

 Hi @Dr Atul G- LNG  & @yashkamde ,

Thanks for the help 
Yes there is a property configured in business rule but how is this business rule getting triggered ?

Im trying to understand that since there is not insert,update,delete or query 
This business rule will never run in that case but it is active

[YerragondaA3099]

And also we dont have 'Autoclose Incidents' scheduled job