How are incidents getting closed ?

[YerragondaA3099]

Hi All,
Regarding the business rule 'incident autoclose' business rule .We are facing issue to find out how this is getting triggered as of now we dont have any trigger conditions 

2. Also , I have checked for the 'Autoclose Incidents' scheduled job we havent found any such .How is this business rule triggered .Is this business rule working ? or else something is closing the incidents after  7 day s?

Thank you in advance 

@Ankur Bawiskar 
@ dr atul
@Ravi Gaurav 

[Dr Atul - LNG · Accepted solution]

Have a look:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552820

https://www.servicenow.com/community/itsm-blog/customize-the-automatic-closure-of-incidents/ba-p/229...

[Tanushree Maiti · Accepted solution]

Hi @YerragondaA3099 

Check this Article: INCIDENT:: Auto close configuration

With screen shot all associated component details are given.

[Dr Atul - LNG · Accepted solution]

Have a look:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552820

https://www.servicenow.com/community/itsm-blog/customize-the-automatic-closure-of-incidents/ba-p/229...

[yashkamde · Accepted solution]

If you don't find in scheduled job,

plz look in sys_trigger table directly :

sometimes jobs are deactivated here but still fires!

[Tanushree Maiti · Accepted solution]

Hi @YerragondaA3099 

Check this Article: INCIDENT:: Auto close configuration

With screen shot all associated component details are given.

[YerragondaA3099]

Thanks all of you