How to enable Reply, Reply all, Forward button on incident form in yokohama version

Rohith2
Tera Contributor

2 hours ago

How to enable Reply, Reply all, Forward button on incident form in yokohama version.
Does it impacts performance

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5 REPLIES 5

SumanthDosapati
Mega Sage

an hour ago

@Rohith2 

You can create UI Actions for the buttons but what is that you want to achieve with those?

Adding UI Action buttons alone will not impact performance unless some huge db operation happens on click of them.

 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

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Rohith2
Tera Contributor
In response to SumanthDosapati

58m ago - last edited 58m ago

Apologies,I have posted my question incorrectly.
How to enable Reply, Reply all, Forward button on incident Activity.

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SumanthDosapati
Mega Sage
In response to Rohith2

25m ago

glide.ui16.emailStreamResponseActions

 

This is the property for that which needs to be set to TRUE.

 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

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Itallo Brandão
Giga Guru

58m ago

Hi Rohith,

Assuming you are referring to the buttons that appear within the Activity Stream (journal entries) when viewing a received email, these are controlled by specific System Properties.

This configuration is standard across releases (including Yokohama/Xanadu) and works for both UI16 and Next Experience.

How to Enable them:

  1. Type sys_properties.list in the Application Navigator.

  2. Search for and verify the following properties (create them if they don't exist, Type: Boolean😞

    • Reply: glide.ui.activity_stream.reply_button -> Set to true

    • Reply All: glide.ui.activity_stream.reply_all_button -> Set to true

    • Forward: glide.ui.activity_stream.forward_button -> Set to true

Note: Ensure the user has the correct roles (usually itil) to write to the Incident, otherwise, they cannot send emails regardless of the buttons.

Regarding Performance: There is no performance impact. Enabling these buttons simply renders a few HTML elements in the activity stream. It does not trigger complex scripts or database queries on load. It is perfectly safe to enable them in Production.

If this response helps you solve the issue, please mark it as Accepted Solution.
This helps the community grow and assists others in finding valid answers faster.

Best regards,
Brandão.

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