How to populate parent incident creation date on detection field in the incident form.

[ashok17]

How to populate parent incident creation date on 'detection field' in the incident form in the servicenow

I have tried below script on Business Rule but did not works for me. Please suggest achieve on this requirement.

(function executeRule(current, previous /*null when async*/ ) {

    if (current.parent_incident) {

        var parent = new GlideRecord('incident');

        if (parent.get(current.parent_incident)) {

            current.u_detection_time = parent.sys_created_on;

        }

    }

})(current, previous);

[namanajain]

Hi @ashok17 
Please go through the below screenshot . I have also given the code below for the reference

 

Code:-  

(function executeRule(current, previous /*null when async*/) {

    // Only run if parent is set

    if (current.parent_incident.nil())

        return;

    // Optional: don't overwrite once populated

    // Remove this if you always want it to refresh

    if (!current.u_parent_created_date.nil() && !current.parent_incident.changes())

        return;

    var parent = new GlideRecord('incident');

    if (parent.get(current.parent_incident.toString())) {

        // Use getValue() to set the internal date-time value as a string

        current.u_parent_created_date = parent.getValue('sys_created_on');

    }

})(current, previous);

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards

  

[ashok17]

Hi @namanajain ,

Thanks for response and i tried below script on Business Rules and it's work for me:

 if (current.parent_incident) {

        var parent = new GlideRecord('incident');

        if (parent.get(current.parent_incident)) {

            current.u_detection_time = parent.sys_created_on;

        }

    }

[Tanushree Maiti · Accepted solution]

Hi @ashok17 

Try with getReference() method so that you can dot walk.

function onLoad() {   

 if (g_form.getValue('parent'))

{        

var parent = g_form.getReference('parent', function(parent) {

           g_form.setValue('u_detection_time', parent.sys_created_on);              

 });

   }

}

[ashok17]

Hi @Tanushree Maiti ,

Thanks for response, I have tried below script on Business Rule and it's works.

 if (current.parent_incident) {

        var parent = new GlideRecord('incident');

        if (parent.get(current.parent_incident)) {

            current.u_detection_time = parent.sys_created_on;

        }

    }